1. Agreement
By contacting Northguard Security or using any of our services, you agree to these Terms of Service. If you do not agree, please do not use our services.
2. Services
Northguard Security provides remote cybersecurity services including malware removal, security assessments, scam recovery, and security advisory engagements. All services are performed remotely unless otherwise agreed in writing.
Services are provided as described at the time of booking. Scope of work will be discussed and agreed upon before any session begins.
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3. What Is Not Included
Our services do not include:
General IT support, hardware repair, or software installation unrelated to security
Network infrastructure setup or troubleshooting
Data recovery from damaged or failed storage devices
Ongoing monitoring unless explicitly included in an agreed advisory engagement
Any service not discussed and agreed upon before the session begins
Any work outside the agreed scope will be quoted separately before proceeding.
4. Fixed or Free Policy
Malware removal services are covered by our fixed or free policy. If we are unable to resolve the issue we were engaged to fix, you will not be charged. This policy applies only to the specific issue described at the time of booking and does not cover issues discovered during the session that were not part of the original scope.
5. Remote Access
By engaging us for a remote session, you grant Northguard Security temporary permission to access your device for the sole purpose of performing the agreed service. You understand that:
You can terminate the session at any time
You are responsible for ensuring you have the authority to grant access to the device
Remote access software used during sessions does not remain installed after the session unless you choose to keep it
6. Payment
Payment is due at the time of service unless otherwise arranged. We charge flat rates per service with no hourly billing. Rates are provided during the booking or inquiry process. We reserve the right to require payment before beginning work.
7. No Guarantee Against Future Incidents
We do our best to remove threats and improve your security posture. However, we cannot guarantee that your device or accounts will not be compromised in the future. Cybersecurity involves ongoing risk that no single service can fully eliminate.
8. Limitation of Liability
Northguard Security's liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not liable for any indirect, incidental, or consequential damages including data loss, business interruption, or unauthorized access that occurs outside the scope of our work.
9. Client Responsibilities
You agree to:
Provide accurate information about the issue you need help with
Back up important files before any session where possible
Ensure you have the legal right to grant remote access to the device
Pay for agreed services in a timely manner
10. Changes to These Terms
We may update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
11. Contact
Questions about these terms? Reach out at: info@northguardsec.com